mirror of
https://github.com/signalapp/Signal-Server
synced 2026-04-20 19:38:07 +01:00
Introduce a job scheduler and experiment for sending notifications to idle devices
This commit is contained in:
@@ -251,7 +251,12 @@ import org.whispersystems.textsecuregcm.workers.BackupMetricsCommand;
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import org.whispersystems.textsecuregcm.workers.CertificateCommand;
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import org.whispersystems.textsecuregcm.workers.CheckDynamicConfigurationCommand;
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import org.whispersystems.textsecuregcm.workers.DeleteUserCommand;
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import org.whispersystems.textsecuregcm.workers.DiscardPushNotificationExperimentSamplesCommand;
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import org.whispersystems.textsecuregcm.workers.FinishPushNotificationExperimentCommand;
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import org.whispersystems.textsecuregcm.workers.IdleDeviceNotificationSchedulerFactory;
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import org.whispersystems.textsecuregcm.workers.MessagePersisterServiceCommand;
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import org.whispersystems.textsecuregcm.workers.NotifyIdleDevicesWithoutMessagesExperimentFactory;
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import org.whispersystems.textsecuregcm.workers.ProcessScheduledJobsServiceCommand;
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import org.whispersystems.textsecuregcm.workers.RemoveExpiredAccountsCommand;
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import org.whispersystems.textsecuregcm.workers.RemoveExpiredBackupsCommand;
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import org.whispersystems.textsecuregcm.workers.RemoveExpiredLinkedDevicesCommand;
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@@ -260,6 +265,7 @@ import org.whispersystems.textsecuregcm.workers.ScheduledApnPushNotificationSend
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import org.whispersystems.textsecuregcm.workers.ServerVersionCommand;
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import org.whispersystems.textsecuregcm.workers.SetRequestLoggingEnabledTask;
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import org.whispersystems.textsecuregcm.workers.SetUserDiscoverabilityCommand;
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import org.whispersystems.textsecuregcm.workers.StartPushNotificationExperimentCommand;
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import org.whispersystems.textsecuregcm.workers.UnlinkDeviceCommand;
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import org.whispersystems.textsecuregcm.workers.ZkParamsCommand;
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import org.whispersystems.websocket.WebSocketResourceProviderFactory;
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@@ -313,6 +319,24 @@ public class WhisperServerService extends Application<WhisperServerConfiguration
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bootstrap.addCommand(new RemoveExpiredBackupsCommand(Clock.systemUTC()));
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bootstrap.addCommand(new BackupMetricsCommand(Clock.systemUTC()));
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bootstrap.addCommand(new RemoveExpiredLinkedDevicesCommand());
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bootstrap.addCommand(new ProcessScheduledJobsServiceCommand("process-idle-device-notification-jobs",
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"Processes scheduled jobs to send notifications to idle devices",
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new IdleDeviceNotificationSchedulerFactory()));
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bootstrap.addCommand(
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new StartPushNotificationExperimentCommand<>("start-notify-idle-devices-without-messages-experiment",
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"Start an experiment to send push notifications to idle devices with empty message queues",
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new NotifyIdleDevicesWithoutMessagesExperimentFactory()));
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bootstrap.addCommand(
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new FinishPushNotificationExperimentCommand<>("finish-notify-idle-devices-without-messages-experiment",
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"Finish an experiment to send push notifications to idle devices with empty message queues",
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new NotifyIdleDevicesWithoutMessagesExperimentFactory()));
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bootstrap.addCommand(
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new DiscardPushNotificationExperimentSamplesCommand("discard-notify-idle-devices-without-messages-samples",
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"Discard samples from the \"notify idle devices without messages\" experiment",
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new NotifyIdleDevicesWithoutMessagesExperimentFactory()));
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}
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@Override
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@@ -0,0 +1,17 @@
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package org.whispersystems.textsecuregcm.experiment;
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import javax.annotation.Nullable;
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public record DeviceLastSeenState(boolean deviceExists,
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long createdAtMillis,
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boolean hasPushToken,
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long lastSeenMillis,
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@Nullable PushTokenType pushTokenType) {
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public static DeviceLastSeenState MISSING_DEVICE_STATE = new DeviceLastSeenState(false, 0, false, 0, null);
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public enum PushTokenType {
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APNS,
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FCM
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}
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}
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@@ -0,0 +1,159 @@
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package org.whispersystems.textsecuregcm.experiment;
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import com.google.common.annotations.VisibleForTesting;
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import org.apache.commons.lang3.StringUtils;
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import org.slf4j.Logger;
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import org.slf4j.LoggerFactory;
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import org.whispersystems.textsecuregcm.identity.IdentityType;
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import org.whispersystems.textsecuregcm.push.IdleDeviceNotificationScheduler;
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import org.whispersystems.textsecuregcm.storage.Account;
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import org.whispersystems.textsecuregcm.storage.Device;
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import org.whispersystems.textsecuregcm.storage.MessagesManager;
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import reactor.core.publisher.Flux;
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import javax.annotation.Nullable;
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import java.util.EnumMap;
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import java.util.Map;
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import java.time.LocalTime;
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import java.util.concurrent.CompletableFuture;
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public class NotifyIdleDevicesWithoutMessagesPushNotificationExperiment implements PushNotificationExperiment<DeviceLastSeenState> {
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private final MessagesManager messagesManager;
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private final IdleDeviceNotificationScheduler idleDeviceNotificationScheduler;
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private static final LocalTime PREFERRED_NOTIFICATION_TIME = LocalTime.of(14, 0);
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private static final Logger log = LoggerFactory.getLogger(NotifyIdleDevicesWithoutMessagesPushNotificationExperiment.class);
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@VisibleForTesting
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enum Population {
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APNS_CONTROL,
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APNS_EXPERIMENT,
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FCM_CONTROL,
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FCM_EXPERIMENT
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}
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@VisibleForTesting
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enum Outcome {
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DELETED,
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UNINSTALLED,
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REACTIVATED,
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UNCHANGED
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}
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public NotifyIdleDevicesWithoutMessagesPushNotificationExperiment(final MessagesManager messagesManager,
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final IdleDeviceNotificationScheduler idleDeviceNotificationScheduler) {
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this.messagesManager = messagesManager;
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this.idleDeviceNotificationScheduler = idleDeviceNotificationScheduler;
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}
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@Override
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public String getExperimentName() {
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return "notify-idle-devices-without-messages";
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}
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@Override
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public CompletableFuture<Boolean> isDeviceEligible(final Account account, final Device device) {
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if (!hasPushToken(device)) {
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return CompletableFuture.completedFuture(false);
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}
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if (!idleDeviceNotificationScheduler.isIdle(device)) {
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return CompletableFuture.completedFuture(false);
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}
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return messagesManager.mayHaveMessages(account.getIdentifier(IdentityType.ACI), device)
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.thenApply(mayHaveMessages -> !mayHaveMessages);
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}
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@VisibleForTesting
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static boolean hasPushToken(final Device device) {
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// Exclude VOIP tokens since they have their own, distinct delivery mechanism
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return !StringUtils.isAllBlank(device.getApnId(), device.getGcmId()) && StringUtils.isBlank(device.getVoipApnId());
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}
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@Override
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public DeviceLastSeenState getState(@Nullable final Account account, @Nullable final Device device) {
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if (account != null && device != null) {
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final DeviceLastSeenState.PushTokenType pushTokenType = StringUtils.isNotBlank(device.getApnId())
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? DeviceLastSeenState.PushTokenType.APNS
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: DeviceLastSeenState.PushTokenType.FCM;
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return new DeviceLastSeenState(true, device.getCreated(), hasPushToken(device), device.getLastSeen(), pushTokenType);
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} else {
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return DeviceLastSeenState.MISSING_DEVICE_STATE;
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}
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}
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@Override
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public CompletableFuture<Void> applyExperimentTreatment(final Account account, final Device device) {
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return idleDeviceNotificationScheduler.scheduleNotification(account, device.getId(), PREFERRED_NOTIFICATION_TIME);
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}
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@Override
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public void analyzeResults(final Flux<PushNotificationExperimentSample<DeviceLastSeenState>> samples) {
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final Map<Population, Map<Outcome, Integer>> contingencyTable = new EnumMap<>(Population.class);
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for (final Population population : Population.values()) {
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final Map<Outcome, Integer> countsByOutcome = new EnumMap<>(Outcome.class);
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for (final Outcome outcome : Outcome.values()) {
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countsByOutcome.put(outcome, 0);
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}
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contingencyTable.put(population, countsByOutcome);
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}
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samples.doOnNext(sample -> contingencyTable.get(getPopulation(sample)).merge(getOutcome(sample), 1, Integer::sum))
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.then()
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.block();
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final StringBuilder reportBuilder = new StringBuilder("population,deleted,uninstalled,reactivated,unchanged\n");
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for (final Population population : Population.values()) {
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final Map<Outcome, Integer> countsByOutcome = contingencyTable.get(population);
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reportBuilder.append(population.name());
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reportBuilder.append(",");
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reportBuilder.append(countsByOutcome.getOrDefault(Outcome.DELETED, 0));
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reportBuilder.append(",");
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reportBuilder.append(countsByOutcome.getOrDefault(Outcome.UNINSTALLED, 0));
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reportBuilder.append(",");
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reportBuilder.append(countsByOutcome.getOrDefault(Outcome.REACTIVATED, 0));
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reportBuilder.append(",");
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reportBuilder.append(countsByOutcome.getOrDefault(Outcome.UNCHANGED, 0));
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reportBuilder.append("\n");
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}
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log.info(reportBuilder.toString());
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}
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@VisibleForTesting
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static Population getPopulation(final PushNotificationExperimentSample<DeviceLastSeenState> sample) {
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assert sample.initialState() != null && sample.initialState().pushTokenType() != null;
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return switch (sample.initialState().pushTokenType()) {
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case APNS -> sample.inExperimentGroup() ? Population.APNS_EXPERIMENT : Population.APNS_CONTROL;
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case FCM -> sample.inExperimentGroup() ? Population.FCM_EXPERIMENT : Population.FCM_CONTROL;
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};
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}
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@VisibleForTesting
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static Outcome getOutcome(final PushNotificationExperimentSample<DeviceLastSeenState> sample) {
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final Outcome outcome;
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if (!sample.finalState().deviceExists() || sample.initialState().createdAtMillis() != sample.finalState().createdAtMillis()) {
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outcome = Outcome.DELETED;
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} else if (!sample.finalState().hasPushToken()) {
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outcome = Outcome.UNINSTALLED;
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} else if (sample.initialState().lastSeenMillis() != sample.finalState().lastSeenMillis()) {
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outcome = Outcome.REACTIVATED;
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} else {
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outcome = Outcome.UNCHANGED;
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}
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return outcome;
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}
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}
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@@ -2,6 +2,7 @@ package org.whispersystems.textsecuregcm.experiment;
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import org.whispersystems.textsecuregcm.storage.Account;
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import org.whispersystems.textsecuregcm.storage.Device;
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import reactor.core.publisher.Flux;
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import javax.annotation.Nullable;
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import java.util.concurrent.CompletableFuture;
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@@ -65,4 +66,12 @@ public interface PushNotificationExperiment<T> {
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* @return a future that completes when the experimental treatment has been applied for the given device
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*/
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CompletableFuture<Void> applyExperimentTreatment(Account account, Device device);
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/**
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* Consumes a stream of finished samples and emits an analysis of the results via an implementation-specific channel
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* (e.g. a log message). Implementations must block until all samples have been consumed and analyzed.
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*
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* @param samples a stream of finished samples from this experiment
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*/
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void analyzeResults(Flux<PushNotificationExperimentSample<T>> samples);
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}
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@@ -0,0 +1,99 @@
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package org.whispersystems.textsecuregcm.push;
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import com.fasterxml.jackson.core.JsonProcessingException;
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import com.google.common.annotations.VisibleForTesting;
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import org.whispersystems.textsecuregcm.identity.IdentityType;
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import org.whispersystems.textsecuregcm.scheduler.JobScheduler;
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import org.whispersystems.textsecuregcm.scheduler.SchedulingUtil;
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import org.whispersystems.textsecuregcm.storage.Account;
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import org.whispersystems.textsecuregcm.storage.AccountsManager;
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import org.whispersystems.textsecuregcm.storage.Device;
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import org.whispersystems.textsecuregcm.util.SystemMapper;
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import software.amazon.awssdk.services.dynamodb.DynamoDbAsyncClient;
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import javax.annotation.Nullable;
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import java.io.IOException;
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import java.time.Clock;
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import java.time.Duration;
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import java.time.Instant;
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import java.time.LocalTime;
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import java.util.UUID;
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import java.util.concurrent.CompletableFuture;
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public class IdleDeviceNotificationScheduler extends JobScheduler {
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private final AccountsManager accountsManager;
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private final PushNotificationManager pushNotificationManager;
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private final Clock clock;
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@VisibleForTesting
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static final Duration MIN_IDLE_DURATION = Duration.ofDays(14);
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@VisibleForTesting
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record AccountAndDeviceIdentifier(UUID accountIdentifier, byte deviceId) {}
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public IdleDeviceNotificationScheduler(final AccountsManager accountsManager,
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final PushNotificationManager pushNotificationManager,
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final DynamoDbAsyncClient dynamoDbAsyncClient,
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final String tableName,
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final Duration jobExpiration,
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final Clock clock) {
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super(dynamoDbAsyncClient, tableName, jobExpiration, clock);
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this.accountsManager = accountsManager;
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this.pushNotificationManager = pushNotificationManager;
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this.clock = clock;
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}
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@Override
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public String getSchedulerName() {
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return "IdleDeviceNotification";
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}
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@Override
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protected CompletableFuture<String> processJob(@Nullable final byte[] jobData) {
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final AccountAndDeviceIdentifier accountAndDeviceIdentifier;
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try {
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accountAndDeviceIdentifier = SystemMapper.jsonMapper().readValue(jobData, AccountAndDeviceIdentifier.class);
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} catch (final IOException e) {
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return CompletableFuture.failedFuture(e);
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}
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return accountsManager.getByAccountIdentifierAsync(accountAndDeviceIdentifier.accountIdentifier())
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.thenCompose(maybeAccount -> maybeAccount.map(account ->
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account.getDevice(accountAndDeviceIdentifier.deviceId()).map(device -> {
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if (!isIdle(device)) {
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return CompletableFuture.completedFuture("deviceSeenRecently");
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}
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try {
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return pushNotificationManager
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.sendNewMessageNotification(account, accountAndDeviceIdentifier.deviceId(), true)
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.thenApply(ignored -> "sent");
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} catch (final NotPushRegisteredException e) {
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return CompletableFuture.completedFuture("deviceTokenDeleted");
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}
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})
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.orElse(CompletableFuture.completedFuture("deviceDeleted")))
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.orElse(CompletableFuture.completedFuture("accountDeleted")));
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}
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public boolean isIdle(final Device device) {
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final Duration idleDuration = Duration.between(Instant.ofEpochMilli(device.getLastSeen()), clock.instant());
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return idleDuration.compareTo(MIN_IDLE_DURATION) >= 0;
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}
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public CompletableFuture<Void> scheduleNotification(final Account account, final byte deviceId, final LocalTime preferredDeliveryTime) {
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final Instant runAt = SchedulingUtil.getNextRecommendedNotificationTime(account, preferredDeliveryTime, clock);
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try {
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return scheduleJob(runAt, SystemMapper.jsonMapper().writeValueAsBytes(
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new AccountAndDeviceIdentifier(account.getIdentifier(IdentityType.ACI), deviceId)));
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} catch (final JsonProcessingException e) {
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// This should never happen when serializing an `AccountAndDeviceIdentifier`
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throw new AssertionError(e);
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}
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}
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}
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@@ -81,7 +81,8 @@ record CommandDependencies(
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FaultTolerantRedisCluster pushSchedulerCluster,
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ClientResources.Builder redisClusterClientResourcesBuilder,
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BackupManager backupManager,
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DynamicConfigurationManager<DynamicConfiguration> dynamicConfigurationManager) {
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DynamicConfigurationManager<DynamicConfiguration> dynamicConfigurationManager,
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DynamoDbAsyncClient dynamoDbAsyncClient) {
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static CommandDependencies build(
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final String name,
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@@ -271,7 +272,8 @@ record CommandDependencies(
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pushSchedulerCluster,
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redisClientResourcesBuilder,
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backupManager,
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dynamicConfigurationManager
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dynamicConfigurationManager,
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dynamoDbAsyncClient
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);
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}
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@@ -10,10 +10,12 @@ import org.slf4j.Logger;
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import org.slf4j.LoggerFactory;
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import org.whispersystems.textsecuregcm.WhisperServerConfiguration;
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import org.whispersystems.textsecuregcm.experiment.PushNotificationExperiment;
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import org.whispersystems.textsecuregcm.experiment.PushNotificationExperimentSample;
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import org.whispersystems.textsecuregcm.experiment.PushNotificationExperimentSamples;
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import org.whispersystems.textsecuregcm.storage.Account;
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import org.whispersystems.textsecuregcm.storage.AccountsManager;
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import org.whispersystems.textsecuregcm.storage.Device;
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import reactor.core.publisher.Flux;
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import reactor.core.publisher.Mono;
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import reactor.util.function.Tuples;
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import reactor.util.retry.Retry;
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@@ -71,47 +73,50 @@ public class FinishPushNotificationExperimentCommand<T> extends AbstractCommandW
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final AccountsManager accountsManager = commandDependencies.accountsManager();
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final PushNotificationExperimentSamples pushNotificationExperimentSamples = commandDependencies.pushNotificationExperimentSamples();
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pushNotificationExperimentSamples.getDevicesPendingFinalState(experiment.getExperimentName())
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.flatMap(accountIdentifierAndDeviceId ->
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Mono.fromFuture(() -> accountsManager.getByAccountIdentifierAsync(accountIdentifierAndDeviceId.getT1()))
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.retryWhen(Retry.backoff(3, Duration.ofSeconds(1)))
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.map(maybeAccount -> Tuples.of(accountIdentifierAndDeviceId.getT1(), accountIdentifierAndDeviceId.getT2(), maybeAccount)), maxConcurrency)
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.map(accountIdentifierAndDeviceIdAndMaybeAccount -> {
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final UUID accountIdentifier = accountIdentifierAndDeviceIdAndMaybeAccount.getT1();
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final byte deviceId = accountIdentifierAndDeviceIdAndMaybeAccount.getT2();
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final Flux<PushNotificationExperimentSample<T>> finishedSamples =
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pushNotificationExperimentSamples.getDevicesPendingFinalState(experiment.getExperimentName())
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.flatMap(accountIdentifierAndDeviceId ->
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Mono.fromFuture(() -> accountsManager.getByAccountIdentifierAsync(accountIdentifierAndDeviceId.getT1()))
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.retryWhen(Retry.backoff(3, Duration.ofSeconds(1)))
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.map(maybeAccount -> Tuples.of(accountIdentifierAndDeviceId.getT1(),
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accountIdentifierAndDeviceId.getT2(), maybeAccount)), maxConcurrency)
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.map(accountIdentifierAndDeviceIdAndMaybeAccount -> {
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final UUID accountIdentifier = accountIdentifierAndDeviceIdAndMaybeAccount.getT1();
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final byte deviceId = accountIdentifierAndDeviceIdAndMaybeAccount.getT2();
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@Nullable final Account account = accountIdentifierAndDeviceIdAndMaybeAccount.getT3()
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.orElse(null);
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@Nullable final Account account = accountIdentifierAndDeviceIdAndMaybeAccount.getT3()
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.orElse(null);
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@Nullable final Device device = accountIdentifierAndDeviceIdAndMaybeAccount.getT3()
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.flatMap(a -> a.getDevice(deviceId))
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.orElse(null);
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@Nullable final Device device = accountIdentifierAndDeviceIdAndMaybeAccount.getT3()
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.flatMap(a -> a.getDevice(deviceId))
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.orElse(null);
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return Tuples.of(accountIdentifier, deviceId, experiment.getState(account, device));
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})
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||||
.flatMap(accountIdentifierAndDeviceIdAndFinalState -> {
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final UUID accountIdentifier = accountIdentifierAndDeviceIdAndFinalState.getT1();
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||||
final byte deviceId = accountIdentifierAndDeviceIdAndFinalState.getT2();
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||||
final T finalState = accountIdentifierAndDeviceIdAndFinalState.getT3();
|
||||
return Tuples.of(accountIdentifier, deviceId, experiment.getState(account, device));
|
||||
})
|
||||
.flatMap(accountIdentifierAndDeviceIdAndFinalState -> {
|
||||
final UUID accountIdentifier = accountIdentifierAndDeviceIdAndFinalState.getT1();
|
||||
final byte deviceId = accountIdentifierAndDeviceIdAndFinalState.getT2();
|
||||
final T finalState = accountIdentifierAndDeviceIdAndFinalState.getT3();
|
||||
|
||||
return Mono.fromFuture(() -> {
|
||||
try {
|
||||
return pushNotificationExperimentSamples.recordFinalState(accountIdentifier, deviceId,
|
||||
experiment.getExperimentName(), finalState);
|
||||
} catch (final JsonProcessingException e) {
|
||||
throw new RuntimeException(e);
|
||||
}
|
||||
})
|
||||
.onErrorResume(ConditionalCheckFailedException.class, throwable -> Mono.empty())
|
||||
.retryWhen(Retry.backoff(3, Duration.ofSeconds(1)))
|
||||
.onErrorResume(throwable -> {
|
||||
log.warn("Failed to record final state for {}:{} in experiment {}",
|
||||
accountIdentifier, deviceId, experiment.getExperimentName(), throwable);
|
||||
return Mono.fromFuture(() -> {
|
||||
try {
|
||||
return pushNotificationExperimentSamples.recordFinalState(accountIdentifier, deviceId,
|
||||
experiment.getExperimentName(), finalState);
|
||||
} catch (final JsonProcessingException e) {
|
||||
throw new RuntimeException(e);
|
||||
}
|
||||
})
|
||||
.onErrorResume(ConditionalCheckFailedException.class, throwable -> Mono.empty())
|
||||
.retryWhen(Retry.backoff(3, Duration.ofSeconds(1)))
|
||||
.onErrorResume(throwable -> {
|
||||
log.warn("Failed to record final state for {}:{} in experiment {}",
|
||||
accountIdentifier, deviceId, experiment.getExperimentName(), throwable);
|
||||
|
||||
return Mono.empty();
|
||||
});
|
||||
}, maxConcurrency)
|
||||
.then()
|
||||
.block();
|
||||
return Mono.empty();
|
||||
});
|
||||
}, maxConcurrency)
|
||||
.flatMap(Mono::justOrEmpty);
|
||||
|
||||
experiment.analyzeResults(finishedSamples);
|
||||
}
|
||||
}
|
||||
|
||||
@@ -0,0 +1,21 @@
|
||||
package org.whispersystems.textsecuregcm.workers;
|
||||
|
||||
import org.whispersystems.textsecuregcm.WhisperServerConfiguration;
|
||||
import org.whispersystems.textsecuregcm.push.IdleDeviceNotificationScheduler;
|
||||
import org.whispersystems.textsecuregcm.scheduler.JobScheduler;
|
||||
import java.time.Clock;
|
||||
|
||||
public class IdleDeviceNotificationSchedulerFactory implements JobSchedulerFactory {
|
||||
|
||||
@Override
|
||||
public JobScheduler buildJobScheduler(final CommandDependencies commandDependencies,
|
||||
final WhisperServerConfiguration configuration) {
|
||||
|
||||
return new IdleDeviceNotificationScheduler(commandDependencies.accountsManager(),
|
||||
commandDependencies.pushNotificationManager(),
|
||||
commandDependencies.dynamoDbAsyncClient(),
|
||||
configuration.getDynamoDbTables().getScheduledJobs().getTableName(),
|
||||
configuration.getDynamoDbTables().getScheduledJobs().getExpiration(),
|
||||
Clock.systemUTC());
|
||||
}
|
||||
}
|
||||
@@ -0,0 +1,28 @@
|
||||
package org.whispersystems.textsecuregcm.workers;
|
||||
|
||||
import org.whispersystems.textsecuregcm.WhisperServerConfiguration;
|
||||
import org.whispersystems.textsecuregcm.configuration.DynamoDbTables;
|
||||
import org.whispersystems.textsecuregcm.experiment.DeviceLastSeenState;
|
||||
import org.whispersystems.textsecuregcm.experiment.NotifyIdleDevicesWithoutMessagesPushNotificationExperiment;
|
||||
import org.whispersystems.textsecuregcm.experiment.PushNotificationExperiment;
|
||||
import org.whispersystems.textsecuregcm.push.IdleDeviceNotificationScheduler;
|
||||
import java.time.Clock;
|
||||
|
||||
public class NotifyIdleDevicesWithoutMessagesExperimentFactory implements PushNotificationExperimentFactory<DeviceLastSeenState> {
|
||||
|
||||
@Override
|
||||
public PushNotificationExperiment<DeviceLastSeenState> buildExperiment(final CommandDependencies commandDependencies,
|
||||
final WhisperServerConfiguration configuration) {
|
||||
|
||||
final DynamoDbTables.TableWithExpiration tableConfiguration = configuration.getDynamoDbTables().getScheduledJobs();
|
||||
|
||||
return new NotifyIdleDevicesWithoutMessagesPushNotificationExperiment(commandDependencies.messagesManager(),
|
||||
new IdleDeviceNotificationScheduler(
|
||||
commandDependencies.accountsManager(),
|
||||
commandDependencies.pushNotificationManager(),
|
||||
commandDependencies.dynamoDbAsyncClient(),
|
||||
tableConfiguration.getTableName(),
|
||||
tableConfiguration.getExpiration(),
|
||||
Clock.systemUTC()));
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user